Emirates Group stands as a truly global organisation, bringing together talent from every corner of the world. With employees representing more than 170 nationalities and originating from all continents, our workforce reflects the diversity of the global communities we serve. While we continue to invest millions in cutting-edge technology, advanced aircraft, and world-class infrastructure, one truth remains constant: it is our people who make the greatest impact. Their passion, commitment, and expertise are the driving force behind our success. As we continue to expand internationally, we look forward to welcoming new members into our team and sharing a future defined by growth, innovation, and shared achievement.
Joining the Emirates Group means becoming part of a fast-moving, high-performance environment where collaboration and excellence are at the heart of everything we do. From day one, you will work alongside professionals from a wide range of backgrounds, each bringing unique skills, perspectives, and knowledge. This diversity not only strengthens our organisation but also creates an inspiring workplace where learning and professional development happen naturally. As your career progresses with us, you will have access to a competitive salary, comprehensive benefits, and opportunities that extend far beyond the office—including the chance to explore the world.
Dnata stands among the largest and most respected air and travel service providers in the global aviation industry. With operations spanning more than 130 airports across 34 countries and six continents, the organization delivers a wide portfolio of services that include ground handling, cargo operations, travel management, and catering and retail solutions. Every stage of the passenger and cargo journey is supported by experienced professionals who ensure efficiency, safety, and reliability. Across the aviation ecosystem, dnata plays a vital role in keeping aircraft moving, cargo flowing, and customers satisfied.
Strategic planning forms a core responsibility within this role. Annual sales targets must be carefully developed and recommended to management based on thorough market analysis. Demand trends, competitor activity, pricing movements, and structured feedback from freight agents and exporters all contribute to the creation of a comprehensive promotional action plan. Careful evaluation of seasonal fluctuations and emerging trade lanes allows for proactive targeting of new business opportunities and revenue growth.
Leadership is equally important. Regular safety briefings must be conducted to ensure awareness of operational risks and regulatory requirements. When risk exposure is identified, immediate intervention and corrective action are required. Acting as a role model for safe behavior helps cultivate a culture of accountability and compliance. Oversight of a small team of direct reports ensures that assigned responsibilities are completed efficiently and according to established operational procedures. Guidance, supervision, and performance monitoring are essential to maintaining consistent standards.
Execution of daily responsibilities requires strict adherence to safety, quality, and environmental management policies. Maintaining a healthy and secure work environment protects both personnel and operational assets. Ensuring that staff members possess the necessary knowledge, skills, and confidence to perform duties safely is a continuous priority. Providing direction, reinforcing safe behaviors, and leading by example contribute to strong operational discipline.
Daily operations include managing cargo sales activities in alignment with company standards and airline agreements. Continuous improvement initiatives play an important role in enhancing systems, refining processes, reducing costs, and improving productivity. Identification of inefficiencies or missed opportunities allows for the development of corrective measures that strengthen overall performance.
Customer engagement remains a cornerstone of success. Meetings and joint sales calls with airline representatives ensure that targeted customers are regularly contacted and that commercial objectives are met. The “basket airlines approach” introduces clients to a diverse range of transport solutions, encouraging utilization of multiple airline options. This strategy supports the development of freighter services capable of handling large, ad hoc export volumes, thereby strengthening cargo capacity offerings in the market.
Close coordination with internal sales support and operational teams is critical. Sales leads must be captured efficiently, and updates regarding airline rates, commission structures, Air Waybill instructions, flight schedules, tariffs, and available capacity must be communicated accurately. This ensures reliable brokerage of information for cargo bookings and quotations. Precision in documentation and communication directly influences customer trust and repeat business.
Market intelligence gathering supports strategic growth. Analysis of competitor airline activities and evolving trade patterns allows for well-informed recommendations to Cargo Partner management and principal airlines. Counter-activities and targeted promotional efforts can then be introduced to safeguard and expand market share.
Comprehensive statistical reporting is required, covering cargo volumes, revenue generation, yield performance, and seasonal variations within the assigned customer portfolio. Business performance reviews help assess profitability and growth potential. Credit limit recommendations are developed after careful financial evaluation of customer accounts. Lost sales opportunities must also be examined thoroughly to identify root causes and implement timely corrective strategies.
Strong professional relationships with principal airlines are essential. Regular communication ensures that schedule changes, operational updates, and procedural adjustments are disseminated efficiently. Meeting airline requirements promptly reinforces credibility and strengthens long-term partnerships.
Eligibility for this role requires completion of secondary education equivalent to twelve years of schooling, along with four to six years of experience in logistics or air cargo operations. A valid UAE driving license is mandatory. Comprehensive knowledge of general airfreight, cargo handling, and load processing within an international airline ground handling environment is expected. Proficiency in information technology systems and computer literacy supports efficient reporting and coordination. Strong English language skills, effective communication abilities, negotiation expertise, professional writing capability, and high safety awareness are critical attributes.
Dnata’s ground services keep global aviation operating smoothly. As one of the largest air services providers worldwide, operations extend across more than 80 countries, delivering expertise in ground handling, cargo management, travel services, and flight catering. Continued growth creates opportunities for talented and creative professionals to contribute to a workforce exceeding 40,000 employees.
Based in Dubai, this position offers an attractive tax-free salary along with industry-exclusive travel benefits, including discounts on flights and hotel stays worldwide. Dubai provides a dynamic, fast-paced, and cosmopolitan environment that blends cultural diversity with professional opportunity, making it an exciting destination for career advancement in aviation and logistics.
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Emirates Group Announces Multiple Career Opportunities in Dubai, UAE
The Emirates Group has opened applications for several exciting career opportunities in Dubai, United Arab Emirates. These vacancies are available across dnata Cargo, Emirates SkyCargo, and the Emirates Group, providing excellent prospects for professionals who want to build a long-term career in the aviation and logistics industry. Whether your expertise is in cargo operations, project management, technology, or operational leadership, these roles offer the opportunity to work in a fast-paced, globally recognized organization.
Available Vacancies
- Head of Operational Performance – dnata Cargo
- Project Specialist – dnata Cargo
- Service Delivery Manager – dnata Cargo (Emiratization)
- Solutions Architect – SkyCargo (Emirates Group)
- Cargo Planning Controller – Emirates SkyCargo
These positions are all based in Dubai, United Arab Emirates, one of the world’s leading aviation and logistics hubs. Successful candidates will become part of an international workforce that values innovation, teamwork, and continuous improvement.
The Head of Operational Performance position is designed for experienced professionals who can drive operational excellence across cargo services. The successful candidate will be responsible for identifying performance gaps, introducing process improvements, monitoring operational results, and ensuring that business objectives are achieved while maintaining the highest standards of safety and efficiency.
The Project Specialist role is ideal for individuals who enjoy planning, organizing, and delivering projects. This position involves working closely with different departments to coordinate activities, manage project timelines, monitor progress, and support the successful implementation of business initiatives. Strong communication and organizational skills are essential for this role.
For candidates with experience in customer service and operational management, the Service Delivery Manager position offers the opportunity to oversee daily cargo service operations while ensuring customers receive high-quality service. The role requires effective leadership, problem-solving abilities, and a commitment to maintaining operational excellence. This vacancy is part of the Emirates Group’s Emiratization programme.
Technology professionals may be interested in the Solutions Architect – SkyCargo opportunity. This role focuses on designing innovative technology solutions that support cargo operations, improve business processes, and contribute to the company’s ongoing digital transformation. The successful applicant will work closely with technical and business teams to develop systems that enhance efficiency and meet future business needs.
Another excellent opportunity is the Cargo Planning Controller position with Emirates SkyCargo. This role involves planning cargo capacity, coordinating shipment schedules, monitoring available resources, and ensuring the smooth movement of freight across the airline’s global network. Attention to detail, analytical thinking, and the ability to make informed operational decisions are key requirements for this position.
Working for the Emirates Group offers much more than a job. Employees have the opportunity to work in a multicultural environment alongside professionals from around the world while contributing to one of the most respected names in global aviation. The organization is known for investing in employee development, offering structured training programmes, career advancement opportunities, and exposure to world-class aviation and logistics operations.
Interested candidates should review the eligibility requirements for their preferred position and submit their applications before the respective closing dates. These vacancies represent an excellent opportunity for professionals who are ready to take the next step in their careers with one of the world’s leading aviation employers.
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